Our client, a leading organisation in its field, is currently requiring an experienced Avaya Engineer for a 6 month contract to plan, design, configure, implement and migrate to an Avaya Aura Contact centre unified communications platform.  Key responsibilities will include:

• Post support of customer migrations or installation relating to the unified communications platform (UCP) and technical lead in the governance covering the build, test and customer migration to it
• Conducting acceptance tests and commissioning communications systems and equipment
• Analysing Voice traffic data and providing recommendations on performance improvements to network infrastructures as appropriate
• Ensure voice network security is maintained as defined by the organisation's Security Policies and perform traffic capacity, management analysis and change and reporting

  The ideal candidate will have:

• Strong knowledge Avaya Aura Unified communications system containing to the design, configuration, installation and support of the system
• Sound knowledge of Avaya Experience Portal and Avaya's ACC solution
• Strong knowledge VoIP protocols, QoS, Voice CODEC's, Diff Serv and carrier CoS, SIP internetworking concepts and troubleshooting
• Ability to prioritise own workload and resolve problems systematically in highly stressful environments with minimum supervision
• Strong communication (verbal and written) and customer service skills

Due to the nature of this project availability to perform after-hours work is required as well as the willingness and flexibility for interstate and international travel. Avaya certifications and experience in Avaya systems are essential. 

If this role appeals to you and you feel you have the above required skills and experience, please send your CV today as we are looking for an immediate start.

ONLY SHORT LISTED CANDIDATES WILL BE CONTACTED. Thank you.