Avaya Engineer Level 3 - 6 month contract, ASAP start

Our client is a leading Australian Systems Integrator with a National presence. Based in Melbourne's CBD you will be working onsite at a leading financial institution supporting their current contact centre practice.

Excellent communication skills are a priority for this role as you will be representing a national organisation in a very tight knit but successful team.

Your role will include the planning, design, configuration, implementing, document and migration to an Avaya Aura Contact centre, unified communications platform. You will be the Voice Technical Lead representing our Client in the build, test and transition of existing services to the new unified communications platform (UCP). You will contribute, or be the technical lead, of voice related incidents and problems relating to the new UCP.

Prior contact centre transition experience highly regarded, with

1. Avaya Aura Unified communications system containing to the design, configuration, installation and support of the system
2. Avaya workforce management
3. Avaya's ACC solution
4. Avaya Experience Portal
5. VoIP protocols, QoS, Voice CODEC's, Diff Serv and carrier CoS
6. SIP internetworking concepts and troubleshooting
7. The Optus SIP and Evolve network
8. Session Border controller capability

This role involves some after hours and possibly weekend work for which you will be well compensated. Some travel is expected, possibly Interstate.

This is a 6 month initial engagement (with possible extensions) and is available for an ASAP start for suitably qualified candidates, Avaya certs expected, ACA, ACS, ACA, etc

Please state how your skills & experience match the requirements of this position, your salary expectations and your availability.

ONLY SHORT LISTED CANDIDATES WILL BE CONTACTED. Thankyou.