My client is a well-established and respected Australian Government department that has built itself upon a reputation of continuous success and innovation within their market.

Due to rapid growth within their industry sector my client is looking to appoint the skills of an experienced ITIL Service Management Process Specialist.

This role is responsible for the development and creation of the Service Management Process and supporting artefacts and involvement in the People and Change activities as part of the Enterprise Release Management Initiative.

This is an exciting opportunity based in Burwood on an initial 6 month engagement with a possible extension for the right candidate.

Key Responsibilities and Associated Tasks include:

 Service Management Process & Supporting Artefacts
 Service Management People Change Plan & Delivery of Plan
 Provide Guidance & Support to Release Management Initiative
 Processes and Standards Development
 Report on time progress, issues and risks
 Completed allocated work within agreed timeframes
 Contribute to the successful implementation of Release Management
 Build strong relationships with key stakeholders

Key Accountabilities

 ITIL?? Service Management Processes
 IT Service Management Processes and Integration Principles (eg: Configuration Mgmt, Change Mgt)
 Software Development Lifecycle and project management methodologies
 Resource management processes
 Sensitivities related to Organisational Change Management

Essential Skills, Knowledge and Experience

 Experience in developing and applying structured service management methodologies and processes for  application delivery
 Experience in implementing IT Service Management capabilities at an enterprise level including having a  clear understanding of how the key components of People, Process and Tools integrate to deliver effective  and stable Service Management capabilities
 Demonstrated ability and experience in developing Organisational Change Initiatives in an application  services environment

Desirable

 Release management experience with an ERP or other enterprise class application involving complexity of  integration and infrastructure
 Competent in use of Enterprise Service Management software such as Unicentre Service Desk (USD)

Apply now or contact Rachel Naylor.