Opportunity exists for a IT Service Desk Analysts to join an iconic Australian organisation. This is a great opportunity to join a supportive environment and gain valuable skills for your career development. You will be on rostered shifts and will provide support to the end users of the business. You will be responsible for delivering excellent customer service and providing high-quality technical support with team members and managers.

The other responsibilities likely include:

• Answering all incoming service desk and password reset calls promptly and efficiently
• Logging all reported IT related incidents
• Resolving IT faults and issues with a high focus on first call resolution
• Assigning IT faults to support groups
• Monitoring service desk requests/faults logged online
• Participating in team meetings to focus on continual improvement
• Communicating with support staff

To be successful in this role, you will have:

• A solid customer service focus with strong interpersonal skills
• A diligent attitude with capturing user issues and with timely follow up and good documentation skills
• Strong skills in desktop support with solid experience in:
  - Windows XP Operating System
  - Microsoft Office
  - Microsoft Outlook
  - Internet Explorer
• Experience in software application, hardware and networking troubleshooting
• Willingness to learn and be open to new challenges within a new environment

If you are interested in this role, please click the ‘Apply Now’ button, or for more information please contact Neeha Avasarala on (03) 8629 1246.