We have an urgent requirement for a Workforce Manager to lead the workforce planning team and provide high quality systems and operational support for a contact centre of 140 FTE +.

In this role, you will be required to receive and respond to queries from agents and line managers regarding rostering, payroll and leave allowances , provide advice regarding high capacity times, run weekly and ad hoc reports for FTE, call trends and volumes, and ensure appropriate resourcing is maintained at all times.

To be successful for this role, you will have the following skills and experience:

Experience in a call centre environment in long term forecasting and planning
Experience in budgets, call requirements for financial year
Real time management experience
Excellent analysis of data and stats
Customer and client focussed
Strong leadership skills
Adaptability and Flexibility
Ideally experienced in Blue Pumpkin

This role will not last long in the Brisbane market! This is a fantastic opportunity to join an organization that is a leader in their field and build a long term career!

Interested? Email your resume to nleadbetter@itcom.com.au