Expanding global organisation based in Seven Hills, and within close proximity to the train station is looking for an experienced Customer Service Operator in IT Electronics. You will be responsible for: - Receiving & responding to customer enquiries regarding Electronic product performance
- Providing technical support for their electronic product line
- Liaise with customers regarding their requirements & determine suitable products
- Monitor, document & report failure trends in product lines
- Provide hands on technical support to dealers and / or product end users
- Provide phone and email technical support to the Dealers and Support team
To be part of this successful customer service team you will need: - Minimum 3 years experience in a call centre environment - proven experience in handling 50 - 60 calls per day
- You will ideally come from an Electronics background eg: Sony, LG, Panasonic and Samsung
- Help desk experience is essential
- Outstanding communication skills
- Exceptional customer service
- Attention to detail and strong work ethic
- Experience with Oracle, Shipping Portals, Word, Excel, PDF Writer, SAP or similar ERP system
- Great team player!
Work for a market leader Don't miss out on this opportunity
Apply today! Please email your resume to jan@activerecruitment.com.au |