Join one of Australias leading Financial Services companies and customer driven organisations as part of their customer resolutions team.

Responsibilities include:

To case manage complex customer feedback and complaints* received from: customers, Corporate Office (Chairman,
MD and CEO), the Financial Services Ombudsman and Consumer Affairs Regulators;
To act as a point of referral / expertise for bank staff in the provision of fair and balanced decision making on matters of dispute resolution;
To identify systemic issues impacting on customer service and to escalate those issues to Compliance Australia to effect remedial action

Experience required:

A sound working knowledge of the finance industry, including compliance with respect to legislative and regulatory obligations;
Excellent negotiation skills
Excellent influencing skills
Excellent written communication skills;
A minimum 10 years banking experience;
Excellent people skills especially in difficult / confrontational circumstances
Excellent time management skills

Please call James on 03 9607 8475 if you have any queries or apply online